Hoover Remover Pros Exterior Cleaning Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website and service interactions. This Privacy Policy explains what information we collect, how we use it, how it is protected, and your rights as a visitor or client.

1. Information We Collect

We may collect personal and non-personal information when you use our website, request a free inspection or estimate, schedule services, or communicate with us directly.

a. Personal Information

Personal information is data that can identify you individually. Examples include:

• Full name
• Email address
• Phone number
• Property address
• Billing or payment information (if applicable)
• Details of the services requested

b. Non-Personal Information

Non-personal information is data that does not directly identify you. Examples include:

• IP address
• Browser type and version
• Device type
• Pages visited on the website
• Referring URLs and traffic sources
• Click-through behavior on forms and CTAs

c. Sensitive Information

We do not collect sensitive personal information such as Social Security numbers, government-issued ID numbers, or financial account passwords via this website.

2. How We Collect Information

We collect information through:

• Website forms: Contact forms, free inspection requests, and service inquiries
• Direct communications: Emails, phone calls, or in-person interactions
• Automated tools: Cookies, web analytics, and tracking technologies to monitor website performance

3. How We Use Your Information

We use collected information for purposes including:

1. Responding to inquiries, scheduling, and providing estimates
2. Performing requested services and coordinating appointments
3. Communicating updates about services, promotions, or special offers
4. Improving website functionality, navigation, and user experience
5. Analyzing trends to optimize marketing and advertising strategies
6. Maintaining security and preventing fraudulent or unauthorized activity

We do not sell, rent, or trade your personal information to third parties.

4. Sharing Information

We may share information with trusted third parties only when necessary to provide services, comply with the law, or protect safety and property. Examples include:

• Service providers (e.g., payment processors, scheduling software, marketing tools)
• Legal authorities if required by law or legal process
• Business transfers in the event of mergers, acquisitions, or asset sales

All third parties are required to maintain the confidentiality of personal information and use it solely for authorized purposes.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. Measures include:

• Secure storage of electronic records
• Encryption of sensitive data during transmission
• Access control policies for employees and service partners

Despite these measures, no system can guarantee complete security. By using our website or services, you acknowledge that some risks are inherent.

6. Your Rights

You have the following rights regarding your personal information:

• Access & Review: Request a copy of information we hold about you
• Correction: Update or correct inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal or contractual requirements
• Opt-out of Communications: Unsubscribe from promotional emails or marketing communications

Requests can be submitted via the contact form, email, or phone provided on our website. We will respond within a reasonable timeframe.

7. Third-Party Websites

Our website may contain links to external websites. Hoover Remover Pros is not responsible for the content or privacy practices of these third-party sites. We encourage you to read their privacy policies before providing personal information.

8. Use of Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to improve your experience and analyze website performance. For details, please see our Cookie Policy.

9. Children’s Privacy

Our website and services are intended for individuals 18 years or older. We do not knowingly collect personal information from children under 18. If we learn that personal data of a minor has been collected, we will take steps to delete it.

10. Retention of Information

We retain your personal information only as long as necessary to provide services, comply with legal obligations, or fulfill legitimate business purposes. Data may be retained in archived backups for a limited period for security or record-keeping purposes.

11. Policy Updates

Hoover Remover Pros reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised Effective Date. Your continued use of the website constitutes acceptance of the updated policy.

12. Contact Information

For questions or concerns about this Privacy Policy or to exercise your data rights, please contact us:

Hoover Remover Pros Exterior Cleaning Services
(208) 780-9114
info@hooverremoverpros.com